ITINERARY ASSIST AI
Generate quotes faster. Improve response times.
Itinerary Assist AI is the Copilot for Destination Management Companies. It has processed over $100m in itinerary value for DMCs - boosting team capacity while improving itinerary quality and conversion.
WHY DMC TEAMS USE ITINERARY ASSIST
Move faster without loosening control.
Respond while the enquiry is still active
Create a detailed first draft in minutes, helping consultants reply while traveller intent is high.
Work from your products and commercial rules
Match services using connected availability, rates, preferences and itinerary rules.
Keep consultants in control
Review matched services, refine the draft by chat and approve the itinerary before it progresses.
ONE COPILOT · THREE PERSPECTIVES
Value every decision maker can see.
Less searching. Less assembly. More time to sell.
Start from a detailed draft built around the brief, then review and refine it with your own destination expertise.
“AI itineraries have been a game changer for us. Our quote conversion rates improved by 40% within three months.”
Rob Russell, AC Group UK. Read Case Study →
AI Itineraries for DMCs.
What does the itinerary creation process look like for DMCs that enable AI? Itinerary Assist AI is currently available for DMCs using Tourplan, Hero and any proprietary system.
AI at work
From inbox request to operational action.
TourConnect AI interprets travel language, applies your operating rules and prepares work for human review inside the systems your teams already use.
Email or chat brief
Passenger details, dates, preferences and attachments arrive in the add-in.
Travel context
The copilot identifies intent, services, routing and booking requirements.
Rules and validation
Your products, rates and business rules shape a traceable draft.
Booking-system ready
Your team reviews, adjusts and submits—without re-keying the request.
No rip-and-replace platform. A specialist Copilot layer for established DMC operations.
How does the AI Copilot work?
Itinerary Assist AI empowers DMC teams to customise at scale. It reads travel agent emails — even complex ones — and creates accurate draft itineraries in minutes based on live availability and your itinerary rules.
Deep integrations with Tourplan (or any booking system) and your email platform deliver an AI Copilot tailored to each DMC. It fits seamlessly into daily workflows, with itineraries built directly from the inbox.
Save up to an hour per quote, reduce manual edits, and respond to agents faster. If you handle 100+ FIT or small group requests monthly, Itinerary Assist AI transforms your pre-booking workflow.
Will Itinerary Assist AI suit your DMC?
Operational Considerations
How much time does your team spend simply creating quotes for clients in Tourplan?
How much business are you losing from slow turnaround times?
What is your current conversion rate for quotes you send out?
How much additional revenue could you generate with a better conversion rate on your quotes?
Flexible Onboarding
You don’t need to change your reservation system.
Integrates with Tourplan and Hero, two of the best DMC software packages available. We’re open to providing an API integration with any reservation system.
“The time saved manually loading itineraries into Tourplan frees up our specialists to focus on personalising experiences.”
Trent Harnett, Pacific Destinations NZ. Read Case Study →
ITINERARY ASSIST SAVINGS CALCULATOR
Run your own numbers.
Estimate the annual team time your DMC could recover - and the additional itinerary value faster responses could unlock. Adjust five inputs using two simple benchmarks: 40% less team time and a 40% relative conversion uplift on quotes currently sent after 24 hours.
Include itinerary creation and the average allowance for pre-trip changes across all FIT quotes.
Based on 40% less team time across itinerary creation and pre-trip changes.
Based on a 40% relative conversion uplift for quotes currently sent after 24 hours.
Illustrative estimate based on the information entered and selected TourConnect customer outcomes. Actual results will vary.
Game changing features and benefits.
The typical FIT itinerary creation process for DMCs involves a lot of manual steps. Our DMC clients would previously spend between 40-90 minutes manually creating an FIT itinerary.
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Itinerary Assist AI streamlines the quote generation process, drastically reducing the time it takes to generate a quote for your clients.
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Tourplan is one of the best DMC software packages available, with excellent reliability. When paired with Itinerary Assist AI, we enable DMC Reservations team to go to the next level. Itinerary Assist AI seamlessly integrates with Tourplan and most popular email systems, allowing Operations teams to create quotes and adjust itineraries without leaving their inbox.
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Itinerary Assist AI can pull booking ID’s, service lines, and product descriptions from files, in any format, attached to booking emails - whether it’s 1 or 100 service lines per attachment.
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Itinerary Assist AI finds the best matched service lines and additions for each itinerary, leveraging booking history and custom rules setup by your team.
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Itinerary Assist AI can help less experienced Operations team members find service lines and add location extras that would otherwise need help from others.
WE ADAPT TO YOUR TEAM AND SYSTEMS
Our onboarding flow.
Unlock AI Itineraries for your DMC
Frequently Asked Questions.
What does Itinerary Assist AI do?
Itinerary Assist AI helps DMCs and inbound operators generate draft itineraries directly from agent quote requests — using your service inventory, live pricing and availability. We’re continuously iterating based on client feedback and the direction of the industry. Go here for more information on new Itinerary Assist AI features.
How does Itinerary Assist AI work with Tourplan?
The AI Copilot connects directly with your inbox via an Outlook or Gmail add-in and syncs finalised itineraries into Tourplan with just a few clicks. We’ve written a Tourplan functionality article here for DMC Operations Directors.
How will Itinerary Assist AI work with your DMCs data?
Your data is vital in achieving a successful AI implementation and ongoing daily use. At its core, Itinerary Assist is built around the common workflow patterns shared by larger DMCs — particularly those using Tourplan or Hero — meaning much of the foundational AI capability (around 70%) is already aligned with how established DMC teams handle quote requests, build itineraries, check availability and manage product data. The remaining ~30% of Itinerary Assist AI’s capability only comes to life once we’ve connected to your data. This is also what makes our AI unique for each client: adapting to data quality, software versions, quote formats, supplier rules, and the nuances of how your consultants actually work day to day.
We combine secure access to the DMC’s product catalogue and availability data with structured onboarding support and continuous end-user refinement. With every draft itinerary created and every adjustment made by the consultant — the AI learns and adapts to reflect each DMC’s preferences and standards. The result is a truly bespoke AI Copilot, interwoven into the team’s pre-booking workflow: accessed directly from the Outlook inbox, and creating draft itineraries that flow seamlessly into Tourplan or Hero without disrupting existing systems or processes.
Is it customisable for different agents or markets?
Yes. Using Prompt Strategies, you can customise the AI’s quoting style per agent — from simple 5 days trips to complex multi-country family itineraries.
How quickly can we get started?
Most DMCs can expect to be live 4 weeks after signing the agreement, with onboarding and support included. This ensures ample time for the AI to be connected to your Tourplan account, fine tuning of the AI to suit your way of working and also complete the onboarding process for your team. To check if we’re a good fit for your DMC, arrange an exploratory call.