TourConnect AI Recognised as a Rising Star in Tour Operator Software
We’re pleased to share that TourConnect AI has been named a Rising Star in the Spring 2025 Customer Success Report by FeaturedCustomers, a trusted platform for verified B2B software reviews.
This recognition means a lot to our team — not just as a milestone, but as a reflection of the feedback we’ve received from the DMCs and tour operators. The FeaturedCustomers rankings are based on real customer voices, success stories, and genuine product usage — and that’s what makes it meaningful as we move forward.
The Award Evaluation Method
TourConnect AI is still a relatively new name in the world of travel tech — especially compared to some of the other brands in the report that we respect. That’s why being included in this year’s list is exciting for us.
FeaturedCustomers’ methodology considers:
Authenticated user reviews
Customer success content (e.g., case studies)
Social and market presence
Product innovation
You can read the full report here. We’re committed to applying the same thought leadership and determination that our Contracting customers love as we grow our AI products.
Featured Customers Rising Star Award for TourConnect AI
Where We’re Focused
Our mission is simple: help Destination Management Companies and tour operators deliver personalised travel experiences — with less friction and more efficiency.
Over the past few years, we’ve launched several AI tools built specifically for the B2B travel companies:
Itinerary Assist AI: Generates detailed FIT itineraries inside Tourplan and similar systems, in minutes.
Booking Automation AI: Automates bookings for operators using platforms like FareHarbor, Peek, and Zaui.
None of these tools replace your talented reservations team. They just reduce the repetitive tasks, speed up quote response times, and allow teams to focus on the parts of the job that make the most impact — the creativity, the detail, the relationships.
Why This Matters for DMCs and Tour Operators
We often hear from teams that know AI is coming — but aren’t quite sure where to start. This recognition is a reminder that you don’t need to partner with the largest software providers to access the latest AI solutions in Travel Tech.
A targetted change to your quoting and booking process — like automating itineraries faster, or entering booking requests with AI — can save hours each day. And for travel businesses, that can make a big impact on your conversion rates.
TourConnect AI was built to integrate with the systems you already use, with the likes of Tourplan, FareHarbor, Xola, Peek and more. That helps you maximise the value and add specialist AI features without having to change your core software. Effectively, we bring you closer to having automated reservation software.
Looking Ahead
We're continuing to invest in our tools, with new features like Dynamic Rate Selection and deeper visual integrations added recently and an upgraded user interface on the way. We’re also grateful to our AI customers for shaping the product and pushing us to make it better every month.
This Rising Star nod isn’t a finish line — it’s a small milestone along a much bigger journey. And if you’re a DMC or tour operator thinking about your own AI roadmap, we’d love to help however we can.
