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10% of itinerary requests recieved by DMCs include services with expired supplier rates*. For Destination Management Companies, that’s not just an operational nuisance — it’s hours lost, quotes delayed, and credibility at risk with every agent waiting on a reply. That’s why TourConnect AI built the new Expired Rates Automation feature in Itinerary Assist AI: to close this gap, manage expired rates from one place, and protect the confidence of both your team members and your partners.

Why this matters for DMCs

Travellers increasingly expect faster responses and DMCs are simultaneously under pressure to optimise productivity without losing the special sauce that retains the advantage over OTAs. We considered these basic truths carefully when developing this new feature.

With Expired Rate Automation within Itinerary Assist, if a service line in an AI itinerary has an expired rate in Tourplan, the DMC team member can now:

Fallback to expired rates – reuse the most recent or last year’s rate when new ones aren’t available.
Apply markups – add marks up to the expired rate.
Refine services with seasonal rates - use expired rates from the most relevant past period to calculate and apply seasonal rates for any service line in Tourplan.
Maintain workflow continuity – keep building quotes and bookings using our AI Copilot, with any changes to rates synced to Tourplan.
Save time across the team – perform even more of the itinerary creation and management process within the TourConnect AI flow.

Screenshot of the TourConnect AI User Interface showing automated correction of expired rates in Tourplan.

What’s new in Itinerary Assist

Here’s what this release adds for destination management companies using Itinerary Assist:

Company settings for custom rates – define whether to use last available rate or last year’s rate, with optional extension windows.
Markup automation – set company-wide markup percentages to safeguard against supplier updates.
Clearer availability checks – error messages now show when rates expired, minimum stay issues, or blackout conflicts.
Transparent notifications – whenever a custom rate with markup is used, AI Copilot users are clearly alerted.

By building in these safeguards, the system ensures that every itinerary request receives a dependable response—strengthening client confidence and reducing the chance of missed business.

Coming soon

We’re also developing additional enhancements to make travel AI itinerary creation even smarter:

Send services without rates – push placeholder services within an AI itinerary into Tourplan even when no rate is found or added.
Adjust current rates and mark ups – AI Copilot users will soon be able to adjust existing markups or rates directly on individual services.
Travel Agent level markups – set tailored margins per travel agent, giving more flexibility to DMCs in pricing.

FIT Travellers enjoying a moment on a private tour of Rio De Janiero

The bigger picture

If 10% of your quote requests are touched by expired rates, the impact adds up fast — perhaps hundreds of consultant hours tied up and ultimately dozens of lost conversions in a month. With Expired Rate Automation in Itinerary Assist AI, rates are updated easily and there’s the ability to make seasonal pricing adjustments. The result is better throughput with perhaps even more special sauce. There’s plenty more to come.

The best way to see if Itinerary Assist AI can support your objectives is to try it using your real quote requests. No slides, no sales deck, just provide us with a few recent FIT quote requests and we will run those through the AI Copilot and provide you with the results. Get in touch with support or request an exploratory meeting now.

Introducing Expired Rate Automation: Smarter Quoting for DMCs using Tourplan

Why this matters for DMCs

What’s new in Itinerary Assist

Coming soon

The bigger picture

Case Study: Pacific Destinations and Itinerary Assist AI